Frequently Asked Questions
Everything you need to know about Hinch Distillery's spirits and services.
Where do you ship your whiskey and gin products?
We currently offer shipping across the UK, Ireland, and selected international destinations. Please note that shipping restrictions on alcohol vary by country; shipping costs and delivery times will be calculated at checkout.
How can I track my order?
Once your order has been dispatched from the distillery, you will receive an email containing a tracking number and a link to our courier's website to monitor your delivery progress.
Can I book a distillery tour online?
Yes, tours of Hinch Distillery can be booked directly through our website. We recommend booking in advance to ensure availability, especially for weekend visits and special tasting events.
What is your return policy for damaged items?
If your bottle arrives damaged or broken, please contact our customer service team within 48 hours of delivery with photographic evidence. We will arrange for a replacement or a full refund immediately.
Do you offer gift wrapping or personalized messages?
We provide the option to include a personalized gift message with your order at no extra cost. While we do not offer traditional gift wrapping, our premium bottles are shipped in secure, high-quality packaging suitable for gifting.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.