Returns & Exchanges

At Hinch Distillery, we take pride in the quality of our spirits and merchandise; however, if you are not completely satisfied with your purchase, you may return unopened items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Contact our customer service team via email with your order number and reason for return to receive a Return Authorization code.

2

Secure Packaging

Carefully repackage your items in their original packaging, ensuring that spirit bottles are securely padded to prevent breakage during transit.

3

Shipping Your Item

Affix the provided return shipping label to your package and drop it off at any authorized courier location or schedule a collection.

4

Quality Inspection and Refund

Once our distillery team receives and inspects the returned goods, we will process your refund or dispatch your exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing